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DO NOT purchase medical device on the web

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In order to ensure the health and life safety, professional guidance of the correct usage of medical devices and regular after-sales service is important.  You have to purchase your medical devices from professional, compliance and reputable medical equipment suppliers.

 

Do not purchase medical devices from online-shop!

Those online-shops only care about their own profit-making, but neglect about health and safety of patient.

 

A number of Hong Kong government hospitals have received complaints from their patients regarding to the incidents of purchasing medical devices from online-shops.  Their complaints are concluded on supplying of product in deviation with demonstration on their webpage.  The online-shops are irresponsible and refusing to do refund or good exchange.   Moreover, they do not follow the doctor’s prescription and persuade patients to buy unsuitable medical devices.  The hospitals have been strongly opposing the patients to purchase medical devices from online-shops that can avoid from suffering money loss and putting their health and safety at risk. 

 

The Medical Device Control Office of the Hong Kong Department of Health has also issued a warning and solemnly reminds patients the serious risks of purchasing medical device at online-shop.

 

Please remember that online-shops are lacking of the qualified and professional recognized by the manufacturer, without correct knowledge to teach the correct usage of the products and important advice to patient when using medical device, nor the ability to monitor the safety of the patient.  Therefore, whether the patient can get the appropriate and effective treatment is in doubt.

 

The important notes on services before and after purchasing medical devices to be providing by THE HOMECARE MEDICAL LIMITED are listing on below for reference.

 

Comparison: 

 

 

 

Web Shop HomeCare Medical

Company Reliability 

1Poor

Not a single qualified certificates.                                     

1Excellent 

  • Medical device importer listed by Department of Health, HKSAR. 
  • Authorized distributor certified by manufacturer. 
  • Registered Polysomnographic Technologist credential (RPSGT) certified by BRPT, USA 
  • Continuous medical training certifications. 
  • Member of “Promoting Quality Service” by HK Retail Management Association. 

Product Reliability

 

1Poor

No guarantee proof at all.

1Excellent 

  • Products are listed under the Department of Health. Label showing the listing number can be found on every devices. 
  • Qualified distributor certified by manufacturer. 
  • “No fakes” labels certified by HK Retail Management Association. 

Try before Purchase

 1 1

Experience rooms are provided for you to get a real feeling of wearing CPAP, with specialist offering you professional guidance on how to pick the right choice for yourself.    

Usage Instuction

Avoid any possible machine failure or health damage due to user misuse.

 1 1

Carried out by manufacturer-trained speicialists.

Device Regular Check

Ensure safety every night.

 1 1

  • Must be done at least once every year. 
  • Carried out by qualified technicians according to manufacturer standard procedures. 
  • FREE 10 times of regular check service within the two-year free wanranty. 

[Worth HK$7500]

Cleaning and Disinfection 

Includes removal of long-accumulated dust  and disinfection to kill mold inside the machine.

 1 1

  • Done every six months. 
  • FREE within the two-year free warranty. 

[Worth HK$3000]

Brick-and-mortar Shop

Provides all sorts of continuous after-sales support, like consumable refill service, machine operation coaching and troubleshooting etc.

 1 1

Specialist providing you with professional advice, working out solutions for your problems and giving you updates on those new devices and accessories available.

24-hour Emergency Support

 1 1

24-hour hotline, providing you instinct help for emergency situations. 

TreatmenEfficacy Monitoring

Oximetry test and report interpretation, ensuring an up-to-standard treatment outcome always.

 1  

1

  • Oximeter loan service and report interpretation afterwards. Offering advice for improving treatment outcome. 
  • SIX FREE tests within the two-year free warranty.

[Worth HK$9000]

Report Delivery Service

Prompt post-CPAP report delivery to hospitals/clinics for your follow-up.

 

 1 Can provide you all sorts of reports for follow-up according to your doctors request.