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After Sales Services

CPAP After-sales Services

All CPAP are covered by two years of full maintenance plan. After the warranty period, there are more maintenance plan options available. Please call 2402-2188 for more details.

All CPAP services such as inspection, maintenance and cleaning are carried out by technicians accredited by the manufacturer. Our technicians routinely attend training sessions provided by the manufacturer, in order to accommodate our customers with the latest technology and techniques. 

A number of free services are provided within warranty period:

Machine guidance and continuous support

In addition to the guidance for beginners, we provide continuous support such as changing machine settings, software updates, troubleshooting, purchasing consumables, etc.

Download report and report explanation

Several types of CPAP are equipped with a record function, which is available for user to download and view the machine usage data. We provide report download service and professional to explain the contents of the report, so user can have a better understanding of their situation.

Checking and repair

Basic inspection and maintenance, including replacement of parts. (Except man-made damage)

Usually the maintenance of machine can be completed within a day. Otherwise, a lent machine can be borrowed for free during the repairing period.

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Cleaning and Disinfection

Remove dust particles inside the machine, and disinfect it to avoid mold growth.

Deep Cleaning Service

  • Remove dust in components:
    • Motor Fan
    • Circuit board
    • Chassis
  • Washing and disinfection for the components
  • Performance testing and calibration

Advantages of regular cleaning

  • Avoid inhalation of dirt and dust which may lead to airway allergy or even pneumonia.
  • Remain silence and smooth during operation
  • CPAP machine become more durable (More than 90% of machine break down is due to the dust collection).

News regarding the importance of maintaining a clean and functional CPAP:

http://hk.on.cc/hk/bkn/cnt/news/20180712/bkn-20180712063038993-0712_00822_001.html

http://hk.on.cc/hk/bkn/cnt/news/20180712/bkn-20180712062952304-0712_00822_001.html

*Cleaned and disinfected by the certified technicians recognized by the manufacturer to ensure safety.

Overnight Oximetry test

Evaluation of the efficacy of CPAP after use.

24 hours emergency hotline

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